Returns & Exchanges

We want you and your socks a chance to get to know each other before committing to a lifetime together. In the unlikely event you're not thrilled with your purchase, we offer free return shipping on all returns and exchanges for 90 days.

  • If you purchased your product on WideOpenSocks.com within the last 90 days, you can start a return or exchange here. 
  • If you purchased Wide Open Socks elsewhere, or it's been more than 90 days since your purchase, we've got you covered with our Lifetime Guarantee.
  • If you were gifted Wide Open Socks from WideOpenSocks.com, we offer extended return timeframes for the holidays and will accept returns up to 120 days from the original purchase date.

Have another issue with your order or have questions about the Wide Open Socks return policy? 

Our customer service hours are Monday-Friday, 9 am-5 pm EST. 

Returns & Exchanges FAQs

How does your order exchange and return process work?

After clicking the return or exchange link, you will be taken to the Return & Exchange Portal, where you can enter the order number and email address you wish to be associated with your return request.

Click "Find my order" to start your return or exchange. You can then click the item(s) you wish to return, as well as choose the new socks you wish to receive in exchange. Once the original socks are shipped back to our return center, you'll receive confirmation via email that your exchange order has been processed.

Prefer a refund? No worries! Choose the refund option, and we'll process it back to your original payment method once the order has been received and processed. Once your return has been submitted, you will receive a reference RMA number.

Should you have any additional question, our customer service team will be happy to help!

I want to return my socks. What should I ship them in?

You can use the same bag or box your socks arrived in to ship them back. Just update the shipping information, and you're all set.

If I used a discount code only purchase, can I use the same discount code on an exchange?

Yes, contact us if you need assistance. 

Didn't find the answer to your question?

Visit our Support Center or contact us anytime with your questions. We're happy to help! As a friendly reminder, our customer service hours are Monday-Friday, 9 am-5 pm EST.