WE KNIT A LONGER LASTING SOCK

If you can wear out our socks, send them to us and we'll replace them free of charge. For life. We analyze every pair of socks returned to us in order to knit a better sock. Once we're finished learning from your used socks, we recycle them.

START YOUR CLAIM

See your claim status

Pictogram of two socks. One sock has a roughly cut out hole.

IDENTIFY ISSUE

Issue discovered, decision to return socks made.

Pictogram of a smart phone with three check marks next to horizontal lines.

ONLINE FORM

Complete the 

Warranty Claims Form

Pictogram two socks, one of which has a roughly cut out hole, going into a box.

YOU SHIP

Clean socks, include your form,
send them back.

Pictogram of a smart phone with lines and a series of 6 small rectangles lined up in a row.

RECEIVE CODE

We will email you a code to use on wideopensocks.com.

Pictogram of a box with a shipping label on it.

WE REPLACE

Your new pair of lifetime guaranteed socks will ship for free.

FAQ: Warranty Program

Our socks are guaranteed to be the most comfortable, durable, and best fitting socks you can buy. If you wear a hole in them, we will replace them free of charge, for life.

For more information about our Unconditional Lifetime Guarantee or to start a warranty claim, visit our Lifetime Guarantee page.

For customers within the US, fill out our online claim form. Ship your socks and completed claim form back to us using the cheapest method available (which for most customers is USPS first class mail). We will process the socks and form and email you a credit code for the full replacement value of your claim to use on our website.

We strive to process your claims within 7-10 business days of receiving your socks.

Our current turn around time for processing warranty claims is up to two weeks. If you shipped your socks back to us more than three weeks ago, please first check your spam or junk folder. The email with your replacement credit is sent from support@wideopensocks.com with the subject line "Warranty Claim Processed."

If it has been more than 3 weeks since you submitted your claim, and there is nothing in your junk mail, please reach out to our support team.

Here are a few troubleshooting steps to follow if you are having trouble applying your warranty credit to your order on our website.

  1. Ensure the email you're using at checkout matches the email you used to file your warranty claim.
  2. Select the regular "Checkout" button instead of using any of the express checkout options.
  3. If you are prompted to enter a 6-digit code, please simply close that box.
  4. If you find yourself in the ShopPay checkout, click "Check out as guest" to be routed to the regular checkout where you can enter your warranty credit.
  5. Enter your warranty credit code in the "Wide Open Warranty code" box, not the "Gift card or discount code" box.

No, when a customer alters the sock in any way, through resizing or dyeing, they have voided our warranty. Dyes are chemicals that can adversely affect the materials we use to make our socks, and resizing socks damages their structural integrity.

Yes, please submit all pairs on a single warranty claim. There is an option in blue to "add additional pairs."

No sock registration required. All you need when filing a warranty claim with us is a complete pair of WIDE OPEN® socks. We knit our name on all our socks, so we know where they came from, no receipts or proof of purchase required.

If you live in an area without active distribution of Wide Open socks, we still honor our Lifetime Guarantee and are happy to work with you to process your claim and replace your socks for free. However, in such cases, you are responsible for all shipping and international costs, including but not limited to the cost of shipping us your old pair, us shipping you the new pair, and any local taxes, import duties, customs clearance fees, etc. 

Contact us anytime with your questions. We’re happy to help!