WE KNIT A LONGER LASTING SOCK
If you can wear out our socks, send them to us and we'll replace them free of charge. For life. We analyze every pair of socks returned to us in order to knit a better sock. Once we're finished learning from your used socks, we recycle them.
Issue discovered, decision to return socks made.
Warranty Claims Form
Clean socks, include your form,
send them back.
We will email you a code to use on wideopensocks.com.
Your new pair of lifetime guaranteed socks will ship for free.
THINGS WE DON'T COVER
We can only speak to the sock itself, not dogs or other animals.
Merino Wool is naturally flame resistant, but fire can be avoided.
We only warranty pairs, not singles.
FAQ: Warranty Program
What does your warranty cover?
Our socks are guaranteed to be the most comfortable, durable, and best fitting socks you can buy. If you wear a hole in them, we will replace them free of charge, for life. Things that generally are not covered—disappeared in the dryer, the dog ate them, theft by friend or foe, etc. However, all claims made in good faith will be considered.
For more information about our Unconditional Lifetime Guarantee or to start a warranty claim, visit our Lifetime Guarantee page.
How do I file a warranty claim?
For customers within the US, fill out our online claim form. Ship your socks and completed claim form back to us using the cheapest method available (which for most customers is USPS first class mail). We will process the socks and form and email you a credit code for the full replacement value of your claim to use on our website.
How long does it take to receive credit after i send my socks back?
We strive to process your claims within 7-10 business days of receiving your socks.
I sent my warranty claim in but haven’t received my new socks credit yet - how do I check the status?
Our current turn around time for processing warranty claims is up to two weeks. If you shipped your socks back to us more than three weeks ago, please first check your spam or junk folder. The email with your replacement credit is sent from firstname.lastname@example.org with the subject line "Warranty Claim Processed."
If it has been more than 3 weeks since you submitted your claim, and there is nothing in your junk mail, please reach out to our support team.
My warranty credit code is not working! What do I do?
Here are a few troubleshooting steps to follow if you are having trouble applying your warranty credit to your order on our website.
- Ensure the email you're using at checkout matches the email you used to file your warranty claim.
- Select the regular "Checkout" button instead of using any of the express checkout options.
- If you are prompted to enter a 6-digit code, please simply close that box.
- If you find yourself in the ShopPay checkout, click "Check out as guest" to be routed to the regular checkout where you can enter your warranty credit.
- Enter your warranty credit code in the "Wide Open Warranty code" box, not the "Gift card or discount code" box.
Does the warranty still apply if I dye my socks a different color or if I cut my socks?
No, when a customer alters the sock in any way, through resizing or dyeing, they have voided our warranty. Dyes are chemicals that can adversely affect the materials we use to make our socks, and resizing socks damages their structural integrity.
Can I submit multiple pairs on a single warranty claim?
Yes, please submit all pairs on a single warranty claim. There is an option in blue to "add additional pairs."
Do I need to register my socks in order to file a warranty claim in the future?
No sock registration required. All you need when filing a warranty claim with us is a complete pair of WIDE OPEN™ socks. We knit our name on all our socks, so we know where they came from, no receipts or proof of purchase required.
Didn’t find your question?
Contact us anytime with your questions. We’re happy to help!