FAQ: SHIPPING & RECENT ORDERS
I didn't receive an email confirmation of my online order. What do I do?
First, check your spam folder. If it’s still not there, contact us at any time.
When will my socks ship?
Orders begin processing immediately and ship out within 2–3 business days. Business days are Monday through Friday (excluding holidays). When your order ships from our facility, you will receive an email with a tracking number.
Do you offer expedited shipping options?
Yes, we offer UPS two day and next day service. It is important to note that orders must be placed by 2 PM EST in order to ship same day and that neither service offers Saturday delivery. If an order is placed before 2 PM on a Friday and next day air service is selected, that order will be delivered on Monday.
Can I ship my order outside the US?
We currently do not ship to addresses outside of the US.
I just bought a new pair of WIDE OPEN™ socks and both have an “L” inside the cuff. Did I mistakenly get two left socks?
We don’t make asymmetrical socks. That letter represents the size, in this case size large. All of our socks are knit with a size letter or letters inside the cuff.
FAQ: RETURN & EXCHANGE
Can I return or exchange my order?
In the unlikely event that you're not thrilled with your purchase from wideopensocks.com, please start your return or exchange. We offer free return shipping on returns and exchanges for 90 days from your date of purchase.
If you purchased your WIDE OPEN™ socks elsewhere, or it's been more than 90 days since your purchase, we’ve got you covered by our Lifetime Guarantee.
How does your order exchange and return process work?
After clicking the return or exchange link, you will be taken to the Return & Exchange Portal, where you can enter the order number and email address you wish to be associated with your return request. Click "Find my order" to start your return.
You can then click the item(s) you wish to return as well as choose the new socks you wish to receive in exchange. Once the original socks are shipped back to our return center, you'll receive confirmation via email that your exchange order has been processed.
Prefer a refund? No worries! Choose the refund option and we'll process it back to your original payment once the order has been received and processed here in Vermont.
Once your return has been submitted, you will receive a reference RMA number and should you have any additional question, our customer service team will be happy to help!
I want to return my socks. What should I ship them in?
You can use the same bag or box your socks arrived in to ship them back. Just update the shipping information and you're all set.
If I used a discount code on my purchase, can I use the same discount on an exchange?
Yes, contact us if you need assistance.
FAQ: WARRANTY PROGRAM
What does your warranty cover?
Our socks are guaranteed to be the most comfortable, durable, and best fitting socks you can buy. If you wear a hole in them, we will replace them free of charge, for life. Things that generally are not covered—disappeared in the dryer, the dog ate them, theft by friend or foe, etc. However, all claims made in good faith will be considered.
For more information about our Unconditional Lifetime Guarantee or to start a warranty claim, visit our Lifetime Guarantee page.
How do I file a warranty claim?
For customers within the US, fill out our online claim form. Ship your socks and completed claim form back to us using the cheapest method available (which for most customers is USPS first class mail). We will process the socks and form and email you a credit code for the full replacement value of your claim to use on our website.
How long does it take to receive credit after i send my socks back?
We strive to process your claims within 7-10 business days of receiving your socks.
I sent my warranty claim in but haven’t received my new socks credit yet - how do I check the status?
Our current turn around time for processing warranty claims is up to two weeks. If you shipped your socks back to us more than three weeks ago, please first check your spam or junk folder. The email with your replacement credit is sent from firstname.lastname@example.org with the subject line "Warranty Claim Processed."
If it has been more than 3 weeks since you submitted your claim, and there is nothing in your junk mail, please reach out to our support team.
My warranty credit code is not working! What do I do?
Here are a few troubleshooting steps to follow if you are having trouble applying your warranty credit to your order on our website.
- Ensure the email you're using at checkout matches the email you used to file your warranty claim.
- Select the regular "Checkout" button instead of using any of the express checkout options.
- If you are prompted to enter a 6-digit code, please simply close that box.
- If you find yourself in the ShopPay checkout, click "Check out as guest" to be routed to the regular checkout where you can enter your warranty credit.
- Enter your warranty credit code in the "Wide Open Warranty code" box, not the "Gift card or discount code" box.
Does the warranty still apply if I dye my socks a different color or if I cut my socks?
No, when a customer alters the sock in any way, through resizing or dyeing, they have voided our warranty. Dyes are chemicals that can adversely affect the materials we use to make our socks, and resizing socks damages their structural integrity.
Can I submit multiple pairs on a single warranty claim?
Yes, please submit all pairs on a single warranty claim. There is an option in blue to "add additional pairs."
Do I need to register my socks in order to file a warranty claim in the future?
No sock registration required. All you need when filing a warranty claim with us is a complete pair of WIDE OPEN™ socks. We knit our name on all our socks, so we know where they came from, no receipts or proof of purchase required.
FAQ: PRODUCT & SOCK CARE
How do I wash my WIDE OPEN™ socks?
Machine wash in cold water on gentle cycle with socks inside-out. Do not bleach. Tumble dry on low or hang dry. Do not dry clean.
Why do you use Merino Wool?
Naturally evolved over thousands of years, we choose Merino Wool for our socks because it’s wildly durable and temperature regulating. More often than not, it’s not wool you’re allergic to, it’s the kind of wool you’re wearing. Merino Wool is soft and comfortable.
I think my socks shrunk in the wash. What do I do?
No worries, your socks did not shrink! Wide Open™ socks are designed to stretch. This means they may look small coming out of the laundry, but they will stretch and relax once you put them on.
Do I need to shrink WIDE OPEN™ socks?
No, our socks are preshrunk. They are a wide fit and should be sized according to your shoe size. You can find our Size Chart on each sock page.
Why do my socks wear out in the same place?
Everyone’s body and feet are different, but generally speaking, if a person has pressure point spots, it’s more likely that a sock could wear out there. If you manage to wear a hole in our socks, we'll replace them as part of our unconditional Lifetime Guarantee.