FREQUENTLY ASKED QUESTIONS

You may be used to sizing up, but we recommend ordering your true size with WIDE OPEN®. Regardless of how wide your feet are (all our socks stretch up to a 4E width), your shoe size is the best indicator of what your WIDE OPEN® sock size will be. View our Size Chart for more information.

Please note that if you’re at the upper end of a size range, we recommend choosing your true size. If you’re directly between sizes, we recommend sizing up. If the size you order ends up not fitting just right, take advantage of our free 90-day exchange policy and send them back for a new size.

All WIDE OPEN® socks are knit to accommodate a 4E foot width. Going up a size will not increase the width. As a consumer-led brand, we are always iterating and improving every minor detail of our socks.

Our socks are engineered with Wide Flex Stretch™ technology that provides extra stretch in the cuff, leg, ankle, and foot—specifically, the toe box. That means easy on, easy off, and easy everything in between.

The difference is in the height! WIDE OPEN® Men's Crew socks will measure 10" from heel to cuff and Women's will measure 8.5". Men's Micro Crew styles will measure 8" from heel to cuff in and Women's will measure 7".

When we talk about feel, we’re referring to thickness. All of our socks are made with the same soft and comfortable Merino Wool core fiber. So, the difference in feeling is cushion vs. lightweight.

Our lightweights have a “barely-there” feel that gives wide feet maximum room in shoes.

Our cushion socks are knit with our Comfort Stitch Cushioning™ technology that provides extra durability and comfort in high impact areas.

Socks should fit snug, but not tight. It should feel like a soft hug for your feet that doesn’t restrict circulation or comfort. Your toes should have room to wiggle, but not so much so that the fabric bunches inside your shoe. Excess fabric around the toes or heel can lead to blisters. A smooth, streamlined fit is key. It’s important to make sure the heel pocket sits right on your heel. If the heel pocket can’t reach your heel, the sock is too small. If the heel pocket sits above your heel at your ankle, it’s too big. If your Wide Opens don’t fit, utilize our 90-day free return and exchange policy to get the right size for you.

Our socks are listed in men’s and women’s collections, but that doesn’t mean you have to stick to any one category. However, there are a few differences between the socks in our men’s and women’s collection that you should be aware of to ensure you get the fit you’re seeking. Please review our size charts to get to know more about how sizes, stretch measurements, and heights differ between the men’s and women’s collections.

Women’s socks stretch in circumference up to 18.5” at the leg, up to 17” at the ankle, and up to 17” (4E shoe width) at the foot/toe box area. Men’s socks stretch in circumference up to 18.5” at the leg, up to 18” at the ankle, and up to 18” (4E shoe width) at the foot/toe box area. Check out our size charts for a measurement guide that will walk you through taking your own measurements to evaluate if WIDE OPEN® socks will be the right fit for you.

WIDE OPEN® socks are made for everybody and every body! Our Wide Flex Stretch™ system allows our socks to stretch up to 17” in circumference, but you don’t need to max out their stretch in order for them to fit. In fact, many folks with narrow feet, ankles, and calves enjoy WIDE OPEN® socks simply because they’re comfortable!

We don't currently have an over-the-calf style sock available. But, we’ve heard your requests and have taken them to heart! Follow us on Facebook and Instagram, and subscribe to our email list, to be the first to know when new styles become available.

Turning socks inside out before washing provides the most thorough clean and helps prevent pilling. Our socks prefer mild, gentle soap or wool-friendly laundry detergent. Avoid bleach or fabric softeners. Hand wash or use a gentle cycle in cold water to preserve their original shape, size, and softness.

We recommend laying socks flat to dry, letting them hang dry, or tumble drying on low. It's best to avoid high heat or dry cleaning to prevent damage. Find more information and tips on our Sock Care page.

No worries, your socks did not shrink! WIDE OPEN® socks are designed to stretch. This means they may look small coming out of the laundry, but they will stretch and relax back to their usual shape once you put them on.

No, our socks are preshrunk. They are a wide fit and should be sized according to your shoe size. You can find our Size Chart on each product page and on our Size Chart page.

Everyone’s body and feet are different, but generally speaking, if a person has pressure point spots, it’s more likely that a sock could wear out there. If you manage to wear a hole in our socks, we'll replace them as part of our unconditional Lifetime Guarantee. We study your worn-out socks to help us improve structural design for future iterations.

We want you and your socks to have a chance to get to know each other before committing to a lifetime together. In the unlikely event you're not thrilled with your purchase, we offer free returns and exchanges for 90 days.

If you purchased your socks from another retailer—or if it’s been more than 90 days—don’t worry. You’re still covered by our Lifetime Guarantee.

Yes, we encourage you to go ahead and try out your socks to make sure they’re the perfect fit. Don’t worry, socks can be unpackaged, worn around, and still get exchanged or returned within the 90-day window. Please wash your worn socks (our returns team will thank you) and package them up with the return label to send back to us—the original packaging isn’t necessary for returns.

Navigation to the Return and Exchange Portal. Please enter your order number as well as your email, zip code, or phone number. Then, click "Find my order" to start your exchange or return.

Select the item(s) you wish to return as well as the new socks you wish to receive in exchange. Once the original socks are shipped back to our return center, you'll receive confirmation via email that your exchange order has been processed.

Prefer a refund? Choose the refund option and we'll refund your purchase back to your original payment method once the order has been received and processed here in Vermont.

After submitting the return form, you will receive a pre-paid USPS shipping label. Simply package the socks up, apply the shipping label, and drop it off at your nearest post office. If possible, we encourage you to use the same bag or box your socks arrived in to reduce waste.

Yes! When you fill out the exchange form, you will select the new socks you’d like to receive as a replacement. No additional payment is necessary, unless you’re exchanging for a pair at a higher price point. Contact us at support@wideopensocks.com if you need assistance.

Yes, socks purchased directly through wideopensocks.com are eligible for a free 90 day exchange through the online portal. The order number needed to initiate the exchange can be found on your shipping label. If you need additional assistance, reach out to our customer service team and we’ll guide you through the process.

Merino Wool, our core fiber, is neither itchy nor too hot!

Merino Wool has superfine fibers (about a third the thickness of a single human hair) that are both smooth and flexible—making Wide Open Socks not only “not itchy,” but soft and comfortable.

Merino Wool also naturally regulates body temperature. By wicking away moisture, providing natural insulation, and offering lightweight breathability, WIDE OPEN® socks keep your feet at that “just right” temperature—never too hot or too cold.

WIDE OPEN® socks are designed and knit in our family mill here in Vermont, USA, with high-quality yarns sourced from America and around the world.

WIDE OPEN® socks are $20-$25 per pair and an investment for life. Our unconditional lifetime guarantee means if your socks get worn out or damaged, you can send them back to us in exchange for a new pair, free of charge.

We're obsessed with creating the best sock for wide legs and feet. To us, that means no cutting corners on comfort, durability, and quality. Every sock we sell is knit at our family mill here in Vermont, USA with high-quality yarns from the USA and around the world. We do it all under one roof—design, development, insights, innovation, and even our customer service team sits in the same building where our socks are knit.

We could do it cheaper, but we chose to do it better.

All of our socks can be worn on either feet. They are knit with a size letter inside the cuff, in this case "L" means they are size large.

No. All WIDE OPEN® socks and packaging are 100% PFAS-free (meaning they contain no perfluoroalkyl and polyfluoroalkyl substances).

Our socks are guaranteed to be the most comfortable, durable, and best fitting socks you can buy. If you wear a hole in them, we will replace them free of charge, for life.

Fill out our online claim form, then ship your socks along with the completed form using your preferred method. We recommend choosing the most affordable option available (typically USPS Ground Advantage) for most customers. Once we receive and process your claim, we’ll email you a credit code for the full replacement value to use on our website.

We strive to process your claims within 7-10 business days of receiving your socks. During peak season, it may take us a bit longer.

Your warranty socks aren’t in our system until they are processed after receival—so we have no way of knowing if they have arrived to us until then. We recommend that you get tracking details when you ship your warranty socks back to us so you can see when the socks arrive at our facility in Waterbury, VT. Processing can take up to 2 weeks to complete after the package arrives to us.

If you shipped your socks back to us more than three weeks ago, please first check your spam or junk folder. The email with your replacement credit is sent from support@wideopensocks.com with the subject line "Warranty Claim Processed." If you haven't received an email yet, please reach out to our support team.

To order your replacement socks using your warranty credit, please make sure you're logged in to your WIDE OPEN® account on our website.

When you’re ready to check out, proceed with the standard “Check Out” button. Do not use the express payment options available (including Shop Pay, Google Pay, and PayPal), as these methods do not support the use of warranty credits. Your available warranty points will appear in the “Enter Warranty Credits to Redeem” field. Click “Redeem” to apply them to your order.

If you don’t see your warranty credits at checkout and you’ve confirmed that you're logged in, you may have been routed to a Shop Pay checkout. If that happens, scroll to the bottom and select “Check out as guest.” This will take you to our standard checkout, where your points will be visible and available to use.

Your warranty socks aren’t in our system until they are processed after receival—so we have no way of knowing if they have arrived to us until then. We recommend that you get tracking details when you ship your warranty socks back to us so you can see when the socks arrive at our facility in Waterbury, VT.

Yes, in fact we prefer it! If you have multiple pairs to warranty, lookout for the blue option to “add additional pairs” when you fill out the warranty form. Package all your pairs together and send them our way.

No registration is needed! To file a warranty claim, all you need is your pair of WIDE OPEN® socks. No receipts or proof of purchase required—we'll verify they’re authentic when we receive them.

Altering your socks (through cutting or dyeing) damages their structural integrity and voids their warranty eligibility. Before taking matters into your own hands, utilize our 90-day free exchanges and returns program to find a better fit for you. Our customer service team is just one call away to give you advice before you sacrifice your warranty eligibility.

Orders begin processing right away and typically ship within 1–2 business days. Once your order ships, standard delivery generally takes 5–7 business days to arrive. You’ll receive an email with your tracking number to get the most recent updates on where your package is.

First, check your spam folder to make sure it didn’t end up there. If you don’t see it there, please get in touch with our customer service team and we’ll track down your order.

Yes, we offer UPS two day and next day service. It is important to note that orders must be placed by 11:30 AM EST in order to ship same day and that neither service offers Saturday delivery. If an order is placed before 11:30 AM EST on a Friday and next day air service is selected, that order will be delivered on Monday.

If you made an error on your order, like ordering the wrong size, our order confirmation page allows you to cancel it for one hour after it was placed so you can resubmit the order with the correct information. After the first hour, we cannot cancel or change an order.

We may be able to accommodate address updates after the initial hour, but we cannot guarantee it, as we work quickly to process and ship your orders. Please email us at support@wideopensocks.com with the email subject line UPDATE SHIPPING ADDRESS, and our team will do our best to accommodate your request.

If you can't cancel your order, don't fret — we've got you covered with free returns and exchanges.

Yes! You can exchange gifted socks for a different size or style. If you have the order number (found on your shipping label), you can start an exchange. If you don’t have the order number or need help, our customer service team will be happy to assist you.

We want you to love your socks, so if the fit or style isn’t right, we’ll help make it right. Please make sure they’re clean before sending them back. Socks purchased on wideopensocks.com can be returned or exchanged for free within 90 days of purchase, regardless of how many times they've been worn or washed. After 90 days, all WIDE OPEN® socks are eligible for exchange for any reason through our Lifetime Guarantee.

When browsing WIDE OPEN® socks, click the heart icon next to the “Add to Cart” button on any product you love. The items you select will be saved under “My Wishlist."

Click “Share Wishlist” to send your favorites to friends and family.

Yes, we do! Go to wideopensocks.com/products/egift-card to purchase an online gift card.